The results reveal that a significant 32 per cent of respondents claim they are concerned about AI replacing human jobs overall, with 19 per cent admitting that they are more worried about their own job being overtaken by a robot than they were 12 months ago. In addition, there is a clear perceived risk factor, with almost a third worried about the unknown impacts of increased AI. Twenty-two per cent of respondents also voiced concerns about AI providing another route for cyber security attacks. Interestingly, one in 10 UK ITDMs thought that no form of artificial intelligence was of value to business.
However, the results also indicate that any hesitancy in uptake perhaps comes from a lack of immediately recognised business/organisational applications and perceived cost. In fact, 21 per cent noted that although they didn’t think AI was applicable to their business right now, it could be one day. Another 18 per cent saw the advantages of increased AI automation and machine learning technologies but claimed such initiatives were ‘too expensive’ to implement immediately.
In parallel with these AI ‘non-believers’, the survey also showed a more positive take on AI from some respondents. Twenty-eight per cent agreed that there are huge benefits to be had, and that they need artificial intelligence in their business now. A very confident 35 per cent of ITDMs have never been worried about their job being overtaken by a robot. In fact they think that it will make for a more efficient, smarter workforce enabling humans to focus on more high value concerns. Automation (26 per cent) and machine learning (23 per cent) topped the list of types of AI most valuable to businesses, followed by cognitive computing (13 per cent) and robotics or co-botics (12 per cent).
While 11 per cent said that AI had already hit the workplace, some thought it would take longer to see the real impact with a quarter of respondents (24 per cent) predicting it would take up to three years, 15 per cent up to four years and 23 per cent up to five years.