Riello UPS will unveil its premium Diamond UPS maintenance package, a first of its kind for the industry, at the tenth anniversary staging of major trade show Data Centre World in London later this month.
The critical power protection specialist is introducing the new contract, which commits to having a certified UPS engineer on a customer’s site within four hours of an emergency being reported plus a guaranteed fix inside a further eight hours, to offer customers ultimate insurance against damaging downtime, whilst also providing a much-needed shake-up for the sector.
Leo Craig, general manager of Riello UPS, explains, “There are far too many ‘ifs and buts’ with UPS maintenance contracts at the moment. Lofty promises that often don’t live up to expectations, with a lack of clarity over what’s covered or hugely restrictive terms and conditions.
“In many cases the contracts benefit the provider more than the customer. Unethical practice is a strong accusation to make. But unfortunately, that’s what has been going on across much of the sector. It’s completely unacceptable and it’s something we’ll continue to take a stand against.”
Similar to Riello UPS’ complete range of maintenance packages, the new plan will give customers 24/7 access to UK-based technical support and be backed up by the business’s comprehensive nationwide stock of spare parts. The Diamond option also includes the advanced cloud-based remote monitoring service Riello Connect.
Riello UPS is so confident the new maintenance plan will prove a big hit that it’s even willing to put its money where its mouth is if it is unable to meet its challenging targets.
“If we fail to live up to the guarantees we make, we’ll penalise ourselves and pay money back to the customer. We believe service level agreements should have substance, so if we don’t meet our promises it’s us who face the consequences,” Leo adds.
The Diamond maintenance package launch will be the centrepiece of the power management provider’s activities at Data Centre World. A team from Riello UPS will be on-site at stand D420 throughout the two-day event to talk visitors through their maintenance offering, demo UPS systems including its super efficient NextEnergy and modular Multi Power, and discuss any power protection challenges delegates may have.