With 80 per cent of Encore Tickets’ business transacted online, the solution will enable employees to continue to send emails, even during downtime.
Trade clients, including airlines and tour operators from around the world as well as coach operators, group organisers, hotel groups domestically and over 400 affiliates put their trust in Encore Tickets’ services. With sales of over 2.5 million theatre tickets annually, downtime has a significant effect on its bottom line. NaviSite’s managed Mimecast service means that if the email environment goes down, operations can continue and emails can still be reviewed, sent and received.
Encore Tickets will also benefit from the ability to deliver advanced spam filtering and anti-malware protection with multi-layer defences through the solution. This will increase the reliability of Encore Ticket’s email system and reduce the risk of hackers or viruses taking hold and disrupting the business. NaviSite’s Managed Mimecast Service will enable Encore Tickets to centrally manage all email policies, ensuring consistency and reducing IT admin overheads.
‘We chose NaviSite to manage our Mimecast services because of their experience and track record for this solution. Not only does it meet our technical requirements, it also helps us to adhere to online data retention legislation with the 99 year retention period on all emails,’ said Michael Sheehy, CTO at Encore Tickets.