LuxConnect: Preventing Data Centre Outages


In the last few months, a large number of companies in the airline industry had to deal with data centre outages. Major players, including well-known brands, were hit with IT failures causing severe disruption to their global operations during several days. Planes were unable to fly, a large number of flights were cancelled and chaotic scenes played out at the terminal airports. The impact involved compensating passengers, refunds, additional staffing and lost revenues of millions of dollars.

The airline industry is not the only one to be affected by such outages. A growing number of companies from all economic sectors are now facing economic loss due to crashed computers and this trend will continue in the future. According to a recent study, the average cost of an unplanned data centre outage – including equipment repair or replacement, IT and end-user productivity loss, third parties (such as consultants), lost revenues and the overall disruption to core business processes – had steadily increased from $505,502 in 2010 to $740,357 in 2015. On average, each incident cost nearly $9,000 per minute!

According to many reports, UPS system failures remain the primary root cause of unplanned data centre outages. To prevent these failures, LuxConnect has Tier IV data centres certified by the Uptime Institute, a specialised agency for data centre certification.

A Tier IV data centre has multiple, independent, physically isolated critical systems. They provide redundant capacity components and multiple, independent, diverse distribution paths simultaneously serving the critical IT load. These distribution paths are configured in such a way that they continue to maintain the IT load in the event of component failure or maintenance procedure. This means that the needed power and cooling capacity to the critical environment is ensured after any infrastructure failure.

LuxConnect’s data centres have the highest level of reliability that a data centre can provide (99,999% uptime per year), thanks to the 2N fully redundant infrastructure and operating procedures tested on a regular basis.

Choosing the most suitable data centre for a business depends on two factors: The need for data availability and the ability to tolerate downtime without significant impact on the business operations and vitality. For businesses with high availability and security requirements, such as e-commerce companies, financial institutions and large-scale corporations, IT failures can have significant consequences on their economic health and reputation. To avoid them, using a Tier IV data centre is undoubtedly the best option.