Proact Service Management solutions transform IT at University of Gloucestershire


Data centre and cloud services specialist Proact is set to future-proof the IT environment at the University of Gloucestershire by supporting a multi-stage infrastructure project to overhaul the entire infrastructure estate, while also providing round-the-clock Service Management to relieve the University’s IT resource of maintenance tasks.

Proact will assist with IT consolidation and transformation, and will provide an improved DR and backup approach in addition to streamlining operations.

The University was facing a number of challenges due to its ageing infrastructure and the need to refocus the team to add more business value. In particular, the University required assistance to overcome the issues caused by an antiquated backup solution, an out-of-date disaster recovery environment and a need to focus scarce resources on delivering student-facing services.

In order to tackle these problems, the University of Gloucestershire called in Proact who will deploy a brand new, leading technology solution, complemented by a full Service Management wrap, to transform the organisation’s IT infrastructure.

Proact was able to demonstrate its expertise early in the ITT process before being selected as the best suited partner to work with the University’s IT team due to the firm’s advanced data centre and cloud capabilities. Proact will act as an extension of the University’s IT department and will not only design and implement infrastructure solutions as part of this phased project, but will play a key advisory role as the organisation looks towards a cloud transformation in the future.

The chosen solution will enable the University of Gloucestershire to become more effective in working towards its key goal which is to integrate support, learning and teaching by transforming IT operations.

Proact’s Service Management means that the University can take advantage of fast and effective IT monitoring, support and incident resolution, provided by Proact’s experts. This will enable the existing IT team at the University to focus on delivering business value to their internal customers without having to concern themselves with the day-to-day operations of their estate.

Doctor Nick Moore, director of the Library, Technology and Information Service at the University of Gloucestershire says, “This was a significant decision for the University, not just in terms of making sure we worked through the technical solution, but that we chose a partner organisation that we could trust to deliver the service we needed.

“The transition to their solution went incredibly smoothly and our expectations of the managed service support from Proact have been significantly exceeded. We have found the service desk members we speak to incredibly keen to support us. It feels like a weight has been lifted from my technical team who have been unanimous in their positive comments of the relationship and support from Proact.”