Reflecting its passion to provide excellence in experience for both customers and employees, CoreSite challenged itself to look forward and find opportunities to advance its system capabilities to deliver best-in-class customer experience even as the company continues to grow rapidly.
The company determined that its strong growth could eventually challenge certain legacy systems supporting the sales process and the introduction of new products. The company identified a goal to enhance customer service by further reducing cycle time around administrative processes through eliminating areas of manual intervention. Toward that goal, CoreSite conducted a rigorous evaluation of software solutions to streamline, automate and accelerate its sales support processes and further drive company performance and through this vendor selection process found CloudSense.
In choosing to implement the CloudSense Telecoms Platform, native to Salesforce, CoreSite elected to drive transformational change in its Quote-to-Cash process as a key component of its customer experience.
‘The CloudSense Telecoms Platform is streamlining the way we sell,’ said Jeff Dorr, CoreSite vice president of finance and corporate operations. ‘This project will simplify our processes, enabling us to configure, price and quote for new and existing services quickly, while offering a smooth and straightforward customer journey.’