Good And Bad Habits Of An IT Professional’s ‘Groundhog Day’

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It’s Groundhog Day in the US – and we’re not just talking about Trump! The cult 90s film of the same name sees Bill Murray hilariously/tediously (delete where appropriate) repeat the same day over and over again. But is the monotony that is now associated with Groundhog Day really a bad thing when it comes to the IT world?
With this in mind we have collected a mixture of comments from some IT industry experts that look at the potential good habits and bad habits of an IT professional’s very own ‘Groundhog Day’.

Geoff Barrall, COO, Nexsan: “Wouldn’t it be nice if true do-overs were a real thing, like what Bill Murray’s character gets in Groundhog Day? Given the ever increasing instances of cyber attacks and ransomware on organisations of all sizes, there are no doubt countless IT departments out there wishing they could insert themselves into their own Groundhog Day loop.

“I’ve spoken with many IT pros who would give anything to be able to go back in time to make the disaster recovery adjustments that would have been necessary to help their organisation recover from an attack. If Bill Murray’s classic flic has taught us anything, it’s that now is the best time to make changes that will allow for growth and happiness. For the IT community, this means taking necessary steps ASAP to ensure the organisations they support can continue to operate, business as usual, should it be faced with cybercrime. With a well thought out and continually tested plan that involves sound back up and recovery, archiving and disaster recovery solutions, it’s unlikely you’ll ever need a ‘do-over’ moment, at least not in your data centre.”

Jon Lucas, Director of Hyve Managed Hosting: As an industry, tech service providers need to get much better at customer service. At best, poor service is a perennial source of frustration for customers. At worst, it has cost people their livelihoods.

“Whether it’s providing more reliable solutions that are less vulnerable to security threats, technology failures or human error, or just responding far more effectively when a problem does occur, tech service customers deserve better service.

"Tech service providers need to get much better at customer service" - Jon Lucas, Director of Hyve Managed Hosting
“Tech service providers need to get much better at customer service” – Jon Lucas, Director of Hyve Managed Hosting

“While it’s unrealistic to push for a situation where ISPs, hosts and ‘as a service’ companies never have service interruptions, the frequency with which these issues impact customers remains far too high, and the response too weak. Ultimately, some providers choose not to emphasise service as a strategic part of their business model, so customers need to consider balancing cost against proven service levels and agreements that work for all.”

Chris Plant, VP of EMEA, Atlantis Computing: “For many organisations, the challenges and performance issues presented by their workspace technology two-plus years ago remain the same today. User experience, costs, reliability and performance frustrate users and IT managers alike. But while these issues remain stubbornly consistent for many, user expectations continue to run ahead of the ability of most technology providers to keep up. Solutions that can bridge this gap will be able to deliver the ultimate workspace experience users really want to see.”

Gary Quinn, CEO, FalconStor: “IT is rapidly evolving and at times can be unrecognisable to what we were familiar with a decade ago. Issues such as network connectivity and slow Internet speeds have been solved in the most part but one thing that is still a big issue is vendor or cloud lock-in. We hear from IT teams time and time again about being locked-in with one specific hardware or cloud provider and paying through the nose for storage – so much so, it feels like Groundhog Day! Thanks to the emergence of intelligent software solutions, this issue is solvable and can bring a whole host of benefits. Until all organisations realise they can free their storage, we might have a few more repetitive conversations.”

"Desk based workers come to their desks day in, day out without questioning an alternative way of working" - Carrie Schmitz, Ergonomics Program Manager, Ergotron
“Desk based workers come to their desks day in, day out without questioning an alternative way of working” – Carrie Schmitz, Ergonomics Program Manager, Ergotron

Carrie Schmitz, Ergonomics Program Manager, Ergotron: “Just like the Groundhog, desk based workers come to their desks day in, day out without questioning an alternative way of working. And again, like the Groundhog, these people confine themselves to a small space, focusing only on what’s just in front of them, almost as if the rest of the world didn’t exist. Then, when they finally emerge from this self-inflicted hibernation, they startle at their own shadow.

“On the other hand, people who use a sit-stand workstation have claimed the vertical space that exists above their heads. They occupy their environment more fully, which invites collaboration with colleagues, increased productivity and a healthier, less sedentary lifestyle. Switching postures is a lesson in exercising one’s options. It leads to expansive thinking and environmental awareness. With the World Health Organization citing physical inactivity as the fourth greatest threat to global mortality, it’s time to stop hogging the ground and occupy your vertical space!”

Campbell Williams, Group Strategy and Marketing Director, Six Degrees: “Historically, IT teams have always dedicated huge amounts of time, effort and money to maintaining a perpetual IT lifecycle loop – the main objective of which was, for many, to keep the technology lights on. This overriding priority allowed businesses to maintain operational performance, but stifled imaginative tech leaders and put a brake on innovation.

“The arrival of ubiquitous cloud technology, and the managed services providers who help businesses adopt it, is allowing today’s IT generation to shift their attention to delivering competitive businesses advantage. The familiar frustration that technology couldn’t deliver enough to the bottom line is giving way to agile, disruptive tech strategies that drive service, satisfaction and profit.”

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